Opiniones de clientes
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Из-за того что наш рейс время изменили,Машину взяли на два с половиной часа позже,деньги не вернули,сдали авто на два часа позже деньги сняли,так не делается когда авто сдавали, работник который принимал авто, сказал нам что обычно если привозите авто позже мы снимаем деньги за два часа,но нам в лицо сказал,что я пойду на компромисс деньги с вас не снимим,в итоге когда мы уже уехали позже пришёл счёт что деньги сняли, Вы бы уже ничего не обещали если не можете сдержать слово, И дело не в деньгах, Не говорите то Что не можете выполнить Не обращусь к вам я не буду советовать вас А то что машину взяли и сдали за 15 минут это только все то что, Принимали издавали автомобиль, Когда было мало людей
the person who accepted me was very nice
Extremely rude and abrupt. Try to blame me for him to stay longer at job, which was extremely un-professional. Lied about the office closing time, as I was entering the terminal the office was still open after 2015 Chap was only I treating in charging more and more Didn’t know how to process looked confused most of the time Extremely disappointed experience I will have to think twice to use top rent in the future
Не
Arogantion . Always try sad car broken but car was returned same as we take it.
The customer services is very poor they provide a contract in Bulgarian and not in English.. I picked up the car 5 hours late. I explained that I would be returning the car at 5.30pm. It was not explained that I need to return the car at 3.30pm and if that if I was 1plus hour late I would have to pay for an additional 80Euros!!. I booked the car through Wizz air and purchased Axa insurance as this was to cover any excess. Yet when I picked up the car they said the insurance was rubbish and I should pay an additional 10 euros a day for their insurance, which I did even though I had already paid the extra insurance through Wizz Air. The additional costs was more the fee for the car hire when booked through Wizz air. I certainly will not use this company again. I travel to Bulgaria a lot and normally use Hertz I tried this company as it was recommended by Wizz Air. But never again, the service was appalling there was no understanding and just very rude and obnoxious.