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Clasificación
94.1 %
calificación desde 14390 comentarios De clientes reales
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Últimas revisiones:
D***** A********** D******
Bulgaria
Bulgaria
27.09.2023
Calificación del servicio:
very bad
Имате само един служител на Летище София, чакането е много дълго
Calificación del personal:
average
Опитваше се момчето но просто е сам
Много чакаме
Много чакаме
Tiempo de recogida/entrega:
average
Calificación de auto
excellent
¿Nos recomendaría usted:
yes
no
P**** B*********
Netherlands
Netherlands
26.09.2023
Calificación del servicio:
very bad
The insurance covers almost nothing. Do not rent a car at Top rent a car!!! (we paid more then €600 for the "lost items" and transport. (The license plate was stolen)
Calificación del personal:
good
He was so nice to bring us to the hotel after we paid more then €600 for the "lost items". (The license plate was stolen)
Tiempo de recogida/entrega:
excellent
Calificación de auto
good
The insurance covers almost nothing. Do not rent a car at Top rent a car!!!
¿Nos recomendaría usted:
yes
no
R** E*** A***
Sweden
Sweden
25.09.2023
Calificación del servicio:
very bad
A treatment that lacks credibility. The car insurance amount, estimated at 600 euros, has not been returned, and an amount of 1000 euros has been withdrawn from my account due to the car being detained at the police station, knowing that I paid the full insurance amounts.
Calificación del personal:
average
A treatment that lacks credibility. The car insurance amount, estimated at 600 euros, has not been returned, and an amount of 1000 euros has been withdrawn from my account due to the car being detained at the police station, knowing that I paid the full insurance amounts.
Tiempo de recogida/entrega:
excellent
Calificación de auto
excellent
A treatment that lacks credibility. The car insurance amount, estimated at 600 euros, has not been returned, and an amount of 1000 euros has been withdrawn from my account due to the car being detained at the police station, knowing that I paid the full insurance amounts.
¿Nos recomendaría usted:
yes
no
M S A********* A*******
Bulgaria
Bulgaria
24.09.2023
Calificación del servicio:
very bad
Very bad agent. Very good car.
Calificación del personal:
very bad
He gave me the car not clean inside and especially outside.
His service very bad. 1st he let me pay my 1 day reservation. I told him, I'm already paid in the same branch. He Dont check his system. 2nd he want me charge the full tank. He already check the car and he want me to charge the tank, even its already full. Before I drop the car I full the tank. But he ask me too much about the receipt, where the gasoline station. After that his Co- worker told him it's OK. The last thing I'm angry, he let me paid 136.90 liva because he saw the small 3 pcs. hair from my small dog. Does this make sense 136.90 liva for the 3pcs. Hair????. I put my dog inside the kennel. But when I pick up the car not clean. Before I drop the car in your office I cleaned it inside and outside. More I cleaned, than I pick up. He tried me to charge anything. And no respect to the customer. I like your car and I want to rent for my third times. This is my plan and to share to my friends. but your agent very bad service. I hope I don't want to meet him again in your office. I Want to know it is right to charge me 136.90 liva/70 euro because of the hair? More expensive than my 1day rent 43euro? I hope you will check it about this. I paid coz I don't want spend my time with him. He tried to find a problem to charge the customer.
His service very bad. 1st he let me pay my 1 day reservation. I told him, I'm already paid in the same branch. He Dont check his system. 2nd he want me charge the full tank. He already check the car and he want me to charge the tank, even its already full. Before I drop the car I full the tank. But he ask me too much about the receipt, where the gasoline station. After that his Co- worker told him it's OK. The last thing I'm angry, he let me paid 136.90 liva because he saw the small 3 pcs. hair from my small dog. Does this make sense 136.90 liva for the 3pcs. Hair????. I put my dog inside the kennel. But when I pick up the car not clean. Before I drop the car in your office I cleaned it inside and outside. More I cleaned, than I pick up. He tried me to charge anything. And no respect to the customer. I like your car and I want to rent for my third times. This is my plan and to share to my friends. but your agent very bad service. I hope I don't want to meet him again in your office. I Want to know it is right to charge me 136.90 liva/70 euro because of the hair? More expensive than my 1day rent 43euro? I hope you will check it about this. I paid coz I don't want spend my time with him. He tried to find a problem to charge the customer.
Tiempo de recogida/entrega:
bad
Calificación de auto
excellent
No
¿Nos recomendaría usted:
yes
no
Aleksey Bonch-osmolovskiy
Russia
Russia
24.09.2023
Calificación del servicio:
very bad
За царапину на колесе с нас взяли 850 евро! Это ужасно, царапина не может столько стоить! Мы разочарованы и это так не оставим! Больше никогда не воспользуемся вашими услугами и никому не будем рекомендовать. Требуем вернуть наши деньги!
Взеха ни 850 евро за драскотина на колело! Това е ужасно, една драскотина не може да струва толкова много! Разочаровани сме и няма да го оставим така! Никога повече няма да използваме вашите услуги и няма да ви препоръчаме на никого. Искаме парите си обратно!
Calificación del personal:
average
Tiempo de recogida/entrega:
good
Calificación de auto
excellent
¿Nos recomendaría usted:
yes
no
H***** K*******
(1 reserva)
Bulgaria
24.09.2023
Calificación del servicio:
very bad
I booked via on-line . I have paid a service to get a car from T2 airport to T2 airport again. I have paid 20 euros today cause I didnt drop the car at T2, not at he airport area ??? Which nothing was mentioned when I picked the car !!!
I followed what I paid for. It's my second time to rent . I had very bad experience, such a bad trick !!!
Calificación del personal:
very bad
Tiempo de recogida/entrega:
good
Calificación de auto
very bad
¿Nos recomendaría usted:
yes
no
J**** J*******
Lituania
20.09.2023
Calificación del servicio:
very bad
Dishonest employees. Deducted 200 EUR for a rim scratch, that we did not make. We will apply for a refund 200 EUR. They deliberately did not want to solve the problemų on the spot. Maybe they wanted a bribe. They knew they were giving a car with a scratched rim.
Calificación del personal:
very bad
False agreement
False agreement
False agreement
Tiempo de recogida/entrega:
average
Calificación de auto
very bad
Dishonest employees. Deducted 200 EUR for s scratch on the rim, which we do not do.
¿Nos recomendaría usted:
yes
no
K********* A*** R*** A****
(1 reserva)
England
17.09.2023
Calificación del servicio:
very bad
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
Calificación del personal:
very bad
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disgusting and disgraceful.
Tiempo de recogida/entrega:
very bad
Calificación de auto
very bad
I rented the car for 18 days and paid a lot of money for cross boarding fee too however the customer service was very very bad, they did not tell me about the Asian and European part of the Turkey and must pay a fee to cross the Asian part instead they decided to scam me as the customer as I have been the customer for the last 2 years. Very disrespectful and disgraceful. I would recommend your customers to not come back and I will show them and tell them about this story. More importantly the manager did not try to help or give discount me as a loyal customer, very shameful and disgraceful as a company.
¿Nos recomendaría usted:
yes
no
Alex Petrovski
France
France
06.09.2023
Calificación del servicio:
very bad
- e-car is definitely not adapted to travel outside of Sofia - very poor infrastructure with so long charge process (more than 3h) !
- very low autonomy of the car
- electricity charged during car return is more expensive that at charge stations - obviously nobody will spend 3 hour more to charge you the car one more time ! No sense !
- administrative charges of 15 don't exists in other european country. Why in Bulgaria ?
Calificación del personal:
excellent
Very customer oriented professional ! Pleased to deal with !
Very customer oriented professional ! Pleased to deal with !
Very customer oriented professional ! Pleased to deal with !
Tiempo de recogida/entrega:
good
Calificación de auto
very bad
Not an e-car if you travel outside of Sofia !!!!!!!
¿Nos recomendaría usted:
yes
no
Top Rent A Car:
Dear Mr. Petrovski,
Thank You for Your feedback!
Our fleet is quite large and we have a lot of cars for every taste with different technical characteristics, type of coupe, so that each of our clients can choose a comfortable car for themselves based on their preferences. Please feel free to contact our reservations department the next time you need a rental car. We will be happy to help you and suggest the most comfortable car for your next trip based on your needs.
Please, do not hesitate to contact us for future assistance!
Kind regards,
Top rent a car
Wayne Gordon Muddle
Australia
Australia
29.08.2023
Calificación del servicio:
very bad
Scam operation with unauthorised charges made to my credit card. E24 for parking the car in the correct spot and leaving the key in the box on the counter - no service provided.
It was a long 5 week (and expensive) rental. Of course the car was dirty when I returned it! I have rented literally hundreds of cars all over the world and never been hit with such a fraudulent “cleaning” fee. What do you think I am paying the rental for? If it was 35 one day rentals you would have cleaned the car 35 times!!!
I will dispute your charge via MasterCard and unless the charges is reversed with 24 hours you can expect the internet to be covered with negative reviews.
Calificación del personal:
bad
Average
Rude
Rude
Tiempo de recogida/entrega:
good
Calificación de auto
average
¿Nos recomendaría usted:
yes
no
