I am very dissatisfied with the attitude of managers towards customers, since at the time of receiving the car, no changes were made about the time the car was returned, but the time left for booking through the rental website.
I received the car at 11.50 on April 3 and handed it over at almost the same time at 11.50 on April 13, according to the contract, it was received at 10.00 and delivered at 10.00. The real time of using the car is exactly the same as under the contract, and in connection with this I don’t understand the logic of charging a fine on one day of rent. I explained to the managers the reasons for being late, as I looked at the central office on the navigator where I took the car. despite good reasons, managers continue to insist on penalties. You may lose us as a client.
Calificación del personal:
I was surprised that insurance made on web site of rentalcars.com is not reconized by the Top Rental.
I hope think that manager Daniel understand the situation and my explication about delay and all situation.
Tiempo de recogida/entrega:
Calificación de auto
To be more flexible with the customers for do not loose them in future, otherwhere you will have customers just ones, after bad expirience with tour company they will prefere other your company competitors that more attent to customers
¿Nos recomendaría usted:
Top Rent A Car:
Dear Mr. Hmelevschi,
Thank You for Your feedback!
We are sorry to learn that you faced some issues when returning your vehicle. We always strive to provide the highest quality service and our customers' feedback is very important to us.
We have checked the case, Your car was ready for collection at the time specified in the reservation. We understand that your flight was late and therefore you picked up your car later than the time you indicated. But we are an independent company and do not work in cooperation with airlines, so the time of pick up and return of the car was the same as You indicated when booking.
We are a large company and every day we work with a large number of customers, therefore our work schedule is very strict in order to serve each client in a quality manner. Any change or delay that we are not informed about in advance affects the quality of the services provided.
We are sorry that you were unhappy with some aspects of your rental, but we hope that your overall impression was positive and we hope to see you again and have the opportunity to exceed your expectations in future.
We wish you a successful day and happy Holidays!
We remain at your disposal for further correspondence.
F******** S******(1 reserva)Italy
Calificación del servicio:
Because of a very hidden scratch found somewhere underneath the front of the car we've been charged 220 Euro. No proof has been provided to make sure that the scratch wasn't already there before our rent. Definitely our first and last time with Top rent-a-car.
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